Veebipõhine kasutajatugi

Mis on veebipõhine kasutajatugi?

Veebipõhine kasutajatugi (inglise k. lühidalt whd) on tehnoloogia, mis pakub klienditoele piletisüsteemi haldust. See võimaldab kasutajatel piletisüsteemi abil klienditeenindust lihtsamaks teha. Kogu kommunikatsioon talletatakse hallatavatesse piletitesse. Samuti pakub see riistvara ja tarkvara haldust, teadmiste haldust, automatiseeritud tagasiside arvustusi kasutajatele ja palju muud. Kogu seadistamine on saadaval kasutajatele otse veebibrauserist. Veebipõhise klienditoe kasutamiseks on tarvis vaid veebibrauserit.

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