MĂŒĂŒgijĂ€rgsete kliendikontakti hoidmise e-kirjade mallid aitavad tagada pĂŒsiva ĂŒhenduse potentsiaalsete klientidega. LiveAgent pakub mitmeid nĂ€idismalle ja automatiseerimisvĂ”imalusi, et parandada vastuse mÀÀra ja mĂŒĂŒgitulemusi.
Kliendikontakti hoidmise e-kirja saatmise unustamine on ĂŒks kriitilisemaid vigu, mida mĂŒĂŒgi- ja turundusspetsialistid potentsiaalsete klientidega ĂŒhendust vĂ”ttes teevad. Liiga sageli keskenduvad nad ainult esialgsele hÀÀlele ja jĂ€tavad jĂ€relmeetmed tĂ€ielikult tĂ€helepanuta. 70% mĂŒĂŒgimeilidele ei saadeta jĂ€relmeile, kuigi kuni 80% tehingutest nĂ”uavad enne sulgemist vĂ€hemalt viit kontaktivĂ”tmist.Â
Potentsiaalsete klientidega ĂŒhenduse vĂ”tmine aitab lĂ”puks ettevĂ”tetel suurendada reageerimise mÀÀrasid ja sooritada rohkem mĂŒĂŒki. Tegelikult saavad jĂ€relmeilid tavaliselt parema vastuse kui esialgne meil. Iko Systemi lĂ€biviidud uuring nĂ€itas, et esimesele meilile vastati 18%, teisele 14%, neljandale 13% ja kuuendale 27%. Ăigete kliendikontakti hoidmise e-kirja mallide abil saab Teie mĂŒĂŒgi- ja turundusmeeskond tagada jĂ€rjepidevama suhtluse potentsiaalsete klientidega ja pikemas perspektiivis parandada mĂŒĂŒki.
Ehkki pole universaalset valemit selle kohta, milline on parim arv ja sagedus, mida peaksite saatma (kuna see sĂ”ltub suuresti sellest, millisel viisil olete potentsiaalse kliendiga varem suhtlenud), nĂ€itavad uuringud, et 2 vĂ”i 3 jörelkontakti on optimaalne arv. Ăldreeglina on soovitatav oodata vĂ€hemalt kaks pĂ€eva enne esimese jĂ€relmeili saatmist.
Statistiliselt, kui Te oma esimesele meilile vastust ei saa, on Teil 21% tÔenÀosus saada vastus teisele ja 25% tÔenÀosusega kuulete adressaadilt pÀrast paari jÀrelsÔnumit. Samuti vÔib potentsiaalselt kliendilt vastuse saamiseks kuluda 5 vÔi rohkem e-kirja.
IsikupÀrastamine on meiliturunduse puhul vÔtmetÀhtsusega, kuna see vÔib aidata Teie jÀrelmeilidel silma paista. Uuringud on nÀidanud, et isikupÀrastatud teemaridadega meilide avamise tÔenÀosus on 26% suurem kui ilma, ja selle tulu on isikupÀrastamist kasutavate meilide puhul 5,7 korda suurem.
Otsustamine, kuidas vĂ”tta ĂŒhendust potentsiaalsete klientidega, kes Teie esialgsele meilile ei vastanud, vĂ”ib olla keeruline, kuna peate leidma Ă”ige tasakaalu vÀÀrtuse lisamise ja pealetĂŒkkivuse/tĂŒĂŒtamise vahel. Allpool on 10 peamist mĂŒĂŒgijĂ€rgset e-posti malli erinevate kasutusjuhtumite jaoks, mida saate enne enda isiklike loomiseks Ă€ra kasutada.
Lisasime ka lahutusmeili malli juhuks, kui te mÔne aja jooksul kliendilt vastu ei vÔta.
Iâve noticed that you have read my last email and visited our website. I hope this isnât an overstep, but I just wanted to make sure you found what you were looking for, and wanted to see if you had any questions.
As I stated in my previous email, I believe [Product] can help [their Company] to [your value proposition].
Please let me know when is a good time for you, so I can hop on a call and walk you through how companies like [customer 1] and [customer 2] have benefited from our tool.
If you are not the right person to discuss this with, who would you recommend I talk to?
I look forward to hearing back from you.
[YOUR SIGNATURE]
I know Iâve already shared some information about [product or service] with you a while ago, but I thought you might be interested to learn about a new deal [Company] is offering right now.
[Details of the deal]
This deal is currently available through [end date]. If youâd like to hear about this in more detail, please let me know. I would happily spend 15 mins telling you everything you need to know.
Regards,
[YOUR SIGNATURE]
The last time we discussed [value proposition] you suggested that it wasnât the right time, asking me to connect some time around the end of the year.
So, should we pick up from where we left off? Iâd be happy to do a quick review of our proposal on the phone and answer any pending questions.
Eager to hear back from you!
[YOUR SIGNATURE]
I left you a voicemail earlier today to schedule a time to demo [Product]. Weâre excited to show you how we help our clients [achieve their goals].
I mentioned that Iâd call again on [date and time], but feel free to reach me whenever works best for you at [phone number] or shoot me an email.
Regards,
[YOUR SIGNATURE]
It was great connecting with you at [event name]. I hope you got a ton of value from the sessions.
I wanted to follow up with you since you expressed interest in learning more about [product/ service/ company]. Would you be open to scheduling a quick call this week to discuss it further? Iâd love to learn more about your companyâs needs in this area and how we can help you achieve your goals.
Hope to hear from you soon,
[YOUR SIGNATURE]
Hope youâre doing well. Itâs been a few months since you tried [Product], so I thought Iâd check-in and see how things were going at [their Company].
I know that sometimes our trial users donât end up signing up because the timing isnât right for them, and many consider [Product] to be a better investment after theyâve grown.
I want to offer you another free 15-day trial with no strings attached. Simply click here to activate your extended trial now.
If you have any questions or need assistance, just hit âReplyâ and let me know â Iâm always happy to help.
Cheers,
[YOUR SIGNATURE]
Thank you for your time yesterday and sharing more insights on what you are trying to achieve and the challenges you are facing. We understand the bigger picture and weâre happy that the demo gave you a better idea of how [Product] will help you reach your goals.
Ultimately, here are 3 main things [Product] will help you to accomplish:
[Feature #1]: Will allow you to [meet X goal]
[Feature #2]: Will help you [with Y challenge]
[Feature #3]: Will mitigate [Z issue]
As promised, Iâve attached additional information about [specific feature] that you asked about.
The next step is [action item]. Just let me know if you have any questions and Iâd be more than happy to chat again. Also, feel free to give me a call at [number].
Best,
[YOUR SIGNATURE]
This is [your name] checking in about the guest post pitch I emailed a couple of weeks ago. I understand that you are having a busy week, so I thought Iâd drop you a line and ask. Have you had a chance to look at it?
Iâm excited to hear back from you! Let me know if youâd like me to add/remove something from the pitch.
Thanks,
[YOUR SIGNATURE]
I wonât take up too much of your time. If I donât hear back from someone, I know itâs usually because theyâre either busy, not interested, or missing my emails. Could you please hit a quick reply and let me know 1 / 2 / 3 so that I could update your file?
1 â Too busy right now, email me again in a month.
2 â Not interested, please leave me alone.
3 â Havenât seen previous emails.
Thanks,
[YOUR SIGNATURE]
Iâm going through my contacts and realized that I havenât heard back from you about [product/ offer], which usually means one of two things: either the timing may not be right or you no longer have a need.
In either case, I donât want to keep bothering you. Would it be alright if I closed your file with us? Otherwise, if you would still like to talk, let me know a good time.
Thanks,
[YOUR SIGNATURE]
I feel strongly that [their Company] could benefit from our [Product/ Service] but Iâve struggled to get a hold of you lately.
This can mean only one thing â your office has become subsumed by a zombie outbreak. Fret not â if you provide a number corresponding with the one of the below options (#1-4), Iâll know exactly how to respond:
1) Thereâs a zombie gnawing on my leg as I speak. Please send over anyone you know with zombie-killing experience.
2) No zombies on my side but Iâm interested in chatting for 5 minutes at ___ (please let me know a date/time that works for you).
3) The timing isnât great now but please reach back out in 3 weeks.
4) You irritate me more than zombies ever could. Please go away.
Looking forward to hearing from you, [Name],
[YOUR SIGNATURE]
Ready to test our sales follow up email templates?
Why not try them alongside our ticketing software? Take advantage of our free 130-day trial, no credit card required.
Tellimuse eest tÀnavad e-kirja mallid
Tellimuse eest tÀnavad e-kirja mallid aitavad kliendisuhteid hoida ja korduvaid oste soodustada. Proovige tasuta!
Klienditeeninduse jÀrelkontakti mallid
Avasta, kuidas LiveAgenti klienditeeninduse jÀrelkontakti mallid aitavad parandada klientide rahulolu ja rÔÔmustada neid silmapaistva teenindusega. Kasuta meie 10 erinevat jÀrelmeili malli, et tÔhustada kliendisuhtlust ja pakkuda ennetavat tuge. Alusta tasuta prooviperioodi ja kujunda oma personaalne e-kirja mall!
Join our community of happy clients and provide excellent customer support with LiveAgent.
Meie veebileht kasutab kĂŒpsiseid. JĂ€tkates eeldame Teie luba kĂŒpsiste paigaldamiseks, nagu on ĂŒksikasjalikult kirjeldatud meie privaatsuse ja kĂŒpsiste poliitika.