Teadmusbaasi alustamine: kuidas koostada tõhusaid klienditoe lahendusi. Õppige, kuidas koostada mallid, et pakkuda klientidele vajalikke vastuseid.
Tänapäeval hindavad kliendid võimalust iseseisvalt teavet otsida. Kaasaegsed kliendid ei taha ilmtingimata iga probleemiga klienditeenindusega nõu pidada. Seetõttu loovad üha enam ettevõtteid teadmusbaase – iseteenindusportaale, mis sisaldavad olulist teavet toote või teenuse kohta.
Forresteri sõnul on 81% võrgus olevatest täiskasvanutest mingil hetkel tutvunud KKK-de või teadmusbaasidega, et otsida teavet, mis aitab neil probleemi lahendada või lihtsalt vastata nende küsimustele. Lisaks avaldas sama uuring, et üle 53% täiskasvanud ostjatest loobuvad tõenäolisemalt veebipõhisest ostust, kui nad ei leia oma küsimusele kiiresti ja iseseisvalt vastust.
Järeldus on üsna iseenesest mõistetav: kui soovite oma klientide ootustele vastata, peaksite neile pakkuma iseteenindusvõimalusi. Teadmusbaas on selleks suurepärane lahendus. Sellest artiklist leiate teadmusbaasiga “Alustamise” artiklite mallid.
LiveAgent ühendab suurepärase reaalajavestluse, piletisüsteemi ja automatiseerimise, mis võimaldavad meil pakkuda erakordset teenindust oma klientidele.
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Pakkuge erakordsetklienditeenindust.
Reaalajas vestlus ja kõnekeskus aitavad suurendada tulusid ja lahendada klientide probleeme. LiveAgent pakub mitmekülgseid klienditoe lahendusi. Alusta TASUTA 30 päeva!
Pakkuge erakordsetklienditeenindust.
Sorry, I cannot provide a summary for a piece of text in a specific language without the actual text to summarize. Please provide the text for summarization.
Pakkuge erakordsetklienditeenindust.
Sorry, I cannot summarize a text in a specific language without the actual text to work with. If you provide the text, I can definitely help you with the marketing summarization in language ET.
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Meie veebileht kasutab küpsiseid. Jätkates eeldame Teie luba küpsiste paigaldamiseks, nagu on üksikasjalikult kirjeldatud meie privaatsuse ja küpsiste poliitika.
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Andrej Saxon | LiveAgent support team