Ülim juhend intsidentidele reageerimiseks (IR) ettevõtetele

Miks LiveAgent?

Intsidentide haldamine ei ole ainult IT probleem, vaid laiem ettevõtete probleem. Küberrünnakud võivad põhjustada rahalist kahju, maine kahjustamist ja klientide kaotust. Seetõttu peavad organisatsioonid võtma intsidentide haldamist tõsiselt ja omama selle toetamiseks õigeid tööriistu.

Üks selline tööriist, mida saab kasutada intsidentide haldamise platvormina, on LiveAgent. Tarkvara pakub ühtset platvormi juhtumite haldamiseks läbi erinevate kanalite, nagu meil, vestlus ja sotsiaalmeedia. Samuti pakub LiveAgent automatiseerimist, piletite jälgimist ja aruandlusfunktsioone, mis võimaldavad kiiret intsidentide lahendamist.

Lisaks pakub LiveAgent piisavaid turvameetmeid, mis kaitsevad intsidendi ajal tundlikku teavet. Samuti võimaldab see organisatsioonidel seadistada kohandatavaid töövooge, mis võimaldavad intsidentide haldusmeeskonnal teiste osakondadega tõhusalt eskaleerida ja suhelda.

Kokkuvõtteks võib öelda, et intsidentide haldamine on iga organisatsiooni turvalisuse plaani oluline aspekt. Tähtis on õige intsidentide haldamise tööriist, mis toetab juhtumite kiiret ja tõhusat lahendamist. LiveAgent on kõik-ühes platvorm, mis võib sobida teie juhtumihalduse nõuetega, seega tasub seda kaaluda.

Dig Deeper

Incident Response Basics

Incident Response (IR) is an organization's planned approach to detecting and managing cyber attacks. The goal of IR is to minimize risk and limit the damage, recovery time, and cost of any security incident. Vulnerability, threat, incident, and data breach are terms that one should know before developing an IR strategy. Finding and fixing vulnerabilities will reduce the odds of a successful attack on your systems or data, but when an attack succeeds, that's where incident response strategy comes into play.

Creating an Incident Response Plan

Your IR strategy begins with an incident response plan that is your organization's go-to set of documentation that details four essential things – what, who, when, and how. An incident response plan is a detailed authoritative map to guide your incident response team through the steps they need to take from initial detection of a security incident to assessment and triage and finally to containment and resolution. It's essential that your organization drafts, tests, and revises its incident response plan before a crisis strikes.

Testing your Incident Response Plan

Don't wait until there's a security incident unfolding to find out if there are holes in your IR plan. Test that plan by holding regular simulations that feature various attack scenarios, such as ransomware, malicious insiders, and brute force attacks. After any simulation, the IR team should study what happened and take the time to outline any needed additional controls by brainstorming ways to improve processes, then update the IR plan accordingly.

Incident Response Frameworks

There are established frameworks available from NIST, the SANS Institute, ISO, and ISACA that can give high-level guidance and direction. Each of these organizations' frameworks differs slightly in approach, but all describe six phases of incident response – preparation, detection and identification, containment, eradication, recovery, and lessons learned.

Incident Response Team

The technical team is the core of the IR team, including IT and security personnel with technical expertise across company systems. It might include an incident response manager, an IR coordinator, security analysts, threat researchers, and forensics analysts, among others. An IR team might also draw from different departments such as legal, HR, business continuity and disaster recovery, physical security, and facilities departments. Your IR team needs good tools to work with, and there are many out there, including anti-malware tools, backup and recovery tools, cloud access security brokers, data classification tools, data loss prevention technology, endpoint detection and response tools, firewalls, intrusion prevention and detection systems, security information and event management, and security orchestration, automation, and response tools.

Conclusion

Incident response is a cornerstone of any enterprise cybersecurity program. Being able to quickly respond to the unavoidable security incidents will minimize damage, improve recovery time, restore business operations, and avoid high costs. Having a well-thought-out IR plan and top-notch IR team in place will soften the blow for the day when that cyber attack happens. Look before you leap, or you'll find yourself behind – foresight and preventative action is key!

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