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  • Klienditeeninduse järelmeili mallid

Klienditeeninduse järelmeili mallid

Klienditeenindus on iga eduka ettevõtte oluline osa, sõltumata sellest, millises valdkonnas see tegutseb. Kuid suurepärane klienditeenindus ja tugi ei seisne ainult klientide küsimustele vastamises, probleemide lahendamises ja edasi liikumises. Peate tagama, et klient jääb lahendusega rahule, nii et järjepidevad järelmeetmed on võtmetähtsusega. Kuid paljude ettevõtete jaoks lõpeb klienditeenindus kliendi soovi käsitlemisega. Kuigi järelkontroll on üsna lihtne ülesanne, jäetakse see sageli tähelepanuta. Tegelikult, vastavalt SuperOffice’i viimasele klienditeeninduse võrdlusaruandele:

  • 62% ettevõtetest ei vasta klienditeeninduse meilidele.
  • 90% ettevõtetest ei tunnista ega teavita klienti e-kirja saamisest.
  • 97% ettevõtetest ei saada klientidele järelmeili, et näha, kas nad on vastusega rahul.
Bria klienditeeninduse järelmeil
Klienditeeninduse järelmeil Bria’lt

Klienditeeninduse järelmeilide jõud

Klientide järelmeilid võivad kliendikogemust oluliselt mõjutada. See on midagi, mida väikeettevõtted sageli mõistavad ja kasutavad oma huvides, kuid suuremad organisatsioonid kipuvad seda unustama. Järelmeilid, mis saadetakse kohe pärast klienditeenindusega suhtlemist, võivad:

  • Rõõmustada kliente, näidates, et hoolite ja olete pühendunud nende jätkuva rahulolu tagamisele.
  • Parandada üldist klienditeeninduse kogemust.
  • Kaasata kliente uuesti ja julgustage edasist suhtlemist, pakkudes ennetavat tuge.
  • Reklaamida oma iseteenindusvõimalusi ja suunake kliendid abistavatele ressurssidele.
  • Näidata nende tagasiside põhjal saadud väärtuslikke teadmisi.

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10 klienditeeninduse järelmeili malli

Olgu see klientide teavitamine nende taotluste olekust, tagasiside küsimine või ennetava abi pakkumine pärast lahendust, ei tohiks Teie klienditeenindusmeeskond järelmeile alahinnata. Siin on kümme klienditeeninduse järelmeili malli, mis hõlmavad kliendile vastamisprotsessi erinevaid osi – kasutage neid oma kliendi järelteadete koostamisel.

Värskendus probleemi järelmeilis


Hi [Name],

I wanted to update you about the status of your issue before the weekend.

It is still in progress and is being worked on by our technical support team. We’re prioritizing your request, and I will make sure this issue is resolved over the weekend. You will get notified immediately once it’s done.

You can also track the status of your request any time by logging in to your [Brand] account and clicking on the Requests tab.

Thanks for your patience!

Have a great weekend,
[YOUR SIGNATURE]

Proaktiivne järelmeil 


Hi [Name],

Hope you’re doing well. I just wanted to check in with you regarding the issue you had the other day with [details of the issue]. Was it resolved? Do you need any additional help? Please let me know – I’d be happy to assist you in any case.

Have a great day,
[YOUR SIGNATURE]

Järelmeil pärast positiivset teeninduskogemust


Hi [Name],

You are most welcome. I’m glad that out of hundreds of customers we send emails to every day, someone appreciates the effort we put into trying to provide the highest quality of customer service.

Customers like you are the reason we strive to do the best at our jobs. Please feel free to reach out again if you have any questions, issues, or concerns – we are just an email away and will always be happy to assist you.

Regards,
[YOUR SIGNATURE]

Järelmeil pärast negatiivset teeninduskogemust


Hi [Name],

I’m sorry again about the less than stellar experience you had the other day with our customer support team. I just wanted to reach out and let you know that we’ve decided to put our entire customer support team through additional training to ensure situations like that won’t happen again.

In the meantime, if you have any questions, concerns, or feedback, or if there’s anything else we can do to help, please don’t hesitate to let me know.

Thanks,
[YOUR SIGNATURE]

Julgustav iseteeninduse järelmeil


Name,

I’m glad we were able to resolve [issue]. By the way, you can read more about managing [your account/ payment options/ settings, etc.] in our Help Center. There’s one article that covers your issue in depth [insert link].

If you have any other questions, or if there’s anything we can do to make your experience with us more enjoyable, please let us know.

Thanks,
[YOUR SIGNATURE]

Järel meil pärast vastuse mittesaamist


Hi [Name],

I’m checking in about your case with us regarding [case topic] one last time. It’s been [number of days] days since we’ve heard from you, so I wanted to reach out and let you know we are going to close this ticket.

Please feel free to reopen this ticket or open a new one if you need any further assistance – we’ll be happy to help.

Thanks again for working with us!
[YOUR SIGNATURE]

Tugiteenuse pileti sulgemise järelmeil


Hi [Name],

Thank you for contacting us about [details of the issue]. Our records show that your issue has been resolved, so your ticket will be automatically closed in 3 days.

If you still need our help or have any more questions, just hit ‘reply’ and we’ll get back to you shortly.

Regards,
[YOUR SIGNATURE]

Tagasiside pärimise järelmeil


Hi [Name],

We’re reaching out regarding your recent issue with [details of the issue] that was resolved on [date]. To help us serve you better, we’d love to hear about your experience with our support team.

On a scale of 1 to 5, how easy was it to get your issue resolved?

1 = Extremely difficult
2 = Very difficult
3 = Neither
4 = Very easy
5 = Extremely easy

We appreciate your feedback. And as always, if there’s anything else we can do for you in the future – please don’t hesitate to reach back out again.

Thanks,
[YOUR SIGNATURE]

Küsitluse kutse järelmeil


Hi [Name],

You recently reached out to us regarding [details of the issue] which was resolved on [date]. We would love to hear about your experience with our customer service.

Can you please take a moment to respond to this quick survey? It’ll take you less than 60 seconds to answer! Thank you so much, your feedback will help us assist you better in the future.

[Link to Survey]

Thanks again,
[YOUR SIGNATURE]

Järelmeil pärast üle kogu ettevõttelist probleemi


[Name],

As you may already be aware, earlier this week some of our customers have encountered an issue with [product/service/ feature, etc.] Our engineering team was able to resolve it approximately 2 hours after the initial report. We’d like to apologize once again for any inconvenience this may have caused.

To ensure this doesn’t happen again we’re working on multiple improvements to our [product/ service/ feature/ operations, etc.]. In this blog post, we published a full explanation of what went wrong, what we did to recover, and what we’ll do to prevent this from happening in the future: link to a blog post.

Thank you for your patience and understanding. And as always, if you have any questions or come across any issues, please let us know, we’re here to help.

Sincerely,
[YOUR SIGNATURE]

Kliendi järelmeilid – Korduma kippuvad küsimused

Miks on järelkontakt klienditeeninduses oluline

Kui vastate kliendipäringule, peaksite probleemi olekut kontrollima. Järelkontaktiga saate tagada, et probleem lahendatakse õigesti.

Miks peaksin kirjutama järelmeili?

Järelmeil on see, mis saadetakse kellelegi, kes on esitanud Teile küsimuse (või kelle jaoks olete teenust osutanud), küsides, kas saate veel midagi teha. Selline meil laiendab sageli Teie ettevõtte pakutavat tööulatust või pakub kliendile täiendavaid tooteid või teenuseid. Järelmeil tuleks saata klientidele, kes on Teie ettevõttelt ostnud või kuidagi ettevõttega suhelnud.

Kuidas vastata kliendi kaebusele?

Saate kliendi kaebusele järgneda, küsides tagasisidet selle kohta, kui hästi probleem lahendati, ja pakkudes kliendi soovil probleemi lahendada.

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